SmallBizGenius Analysis
Shoesensation receives mixed reviews, with praise for helpful in-store staff but criticism for online order issues and inconsistent policies. While some customers rave about positive in-store experiences, others report problems with online orders, returns, and customer service.
Category Breakdown
Scores based on analysis of 35 recent reviews
In-Store Customer Service
8.5/10Many reviewers highlight positive experiences with in-store staff, praising their friendliness, helpfulness, and willingness to go the extra mile. For example, several reviews specifically mention employees by name and commend their exceptional service, such as Veronica in Carthage, TX, and Emily in Granite Falls.
12 reviews mention thisOnline Ordering Issues
3.0/10Several reviewers report problems with the Shoesensation website, including maintenance issues, payment processing errors, lack of order confirmations, and inaccurate stock information. One reviewer stated, "Just ordered online went through the payment process and then it said something about maintenance to the website."
9 reviews mention thisReturns and Refunds
4.0/10A significant number of reviewers express dissatisfaction with Shoesensation's return policy, particularly the restriction against returning shoes worn outside. Some customers also report issues with receiving the correct refund amount or experiencing double charges, as one reviewer noted: "Bought a pair of shoes for over $100...refunded within 2 hours and instead of getting the money back into my account it showed they did a second charge."
8 reviews mention thisEmployee Treatment
2.0/10A couple of reviews raise concerns about the treatment of employees, including allegations of unfair firing practices and discriminatory behavior. One review details a manager being fired allegedly for her wife visiting the store too often.
2 reviews mention thisPros & Cons
What Customers Love
"Wonderful customer service. My husband and I went in the other evening, and Veronica really took care of us."
"Great place to buy shoes huge selection and always a friendly sales associate ready to help find what you want"
"I absolutely love the shoes....they are a gift for my grandsons..I bought 2 pairs...shipping was fast"
"Best company ever!!! Best prices!!!"
"I visited your Beaver Dam, Wi store this morning and was extremely impressed with gals working there. They were very helpful in taking care of my requests."
Common Complaints
"Just ordered online went through the payment process and then it said something about maintenance to the website."
""We have a 30 day return policy and you CANT wear the shoes outside".What!? Who buys shoes and dont wear them outside?"
"Horrible customer service, received a pair of shoes they were too tight reached out after about 3 days I received a reply that I could return these shoes for a refund, never in the email did it clear did it State there would be a restocking fee"
"Bought a pair of shoes for over $100...refunded within 2 hours and instead of getting the money back into my account it showed they did a second charge."
"Still wanting on my sons shoes I ordered for him for school over a month ok so not happy"
Common Questions About Shoesensation
Answers derived from customer review patterns
Is Shoesensation legit and trustworthy?
Shoesensation has mixed reviews, with some customers reporting positive experiences and others encountering significant issues. While many reviewers praise the helpfulness of in-store staff, a substantial number report problems with online orders, returns, and refunds. The negative experiences often involve website glitches, restrictive return policies, and discrepancies in refunds. Therefore, while Shoesensation is a legitimate business, customers should be aware of the potential for issues, particularly when ordering online.
Based on 35 reviewsDoes Shoesensation have good customer service?
Shoesensation's customer service quality appears to vary significantly. Many reviewers commend the friendly and helpful service they received in physical stores, often highlighting specific employees who went above and beyond. However, a considerable number of customers report negative experiences with online customer service, citing issues with delayed responses, unhelpful support, and difficulties resolving order or return problems. This inconsistency suggests that customer service quality may depend on the specific location or channel of interaction.
Based on 35 reviewsWhat is Shoesensation's return policy like?
Shoesensation's return policy is a point of contention for many customers. A recurring complaint is the restriction against returning shoes that have been worn outside, even if only briefly. This policy has led to frustration and dissatisfaction among customers who found the shoes uncomfortable or defective after wearing them. Customers should carefully review the return policy before making a purchase, especially if they are unsure about the fit or quality of the shoes.
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